FAQ

Shipping

A few common questions about our shipping policies.

We've partnered with UPS to ensure your coffee is in safe hands and arrives on-time. At check-out you can choose the delivery service that best suits your needs.

We can ship orders to anywhere in the United States.

Unfortunately we are unable to ship to countries outside of the US but we're working on it! Sign up to our newsletter to keep up-to-date with Black Fox news.

When selecting your preferred shipping service at checkout you should see an estimated time-frame for when the coffee will be in your hands.

Occassionally there are delays due to weather conditions and public holidays - all of which can vary from state-to-state - but you can find out more about these by checking the UPS website before you order.

If you're desperate to get brewing we recommend choosing UPS Next-Day. It'll cost a little more but at least you can be confident it will arrive in time for your next cup!

Where possible we process orders same-day and have your coffee on the road within 48hrs. Occassionally a weekend or a public holiday might get in the way but if there are any delays forseen we'll reach out and let you know.

In most cases, unfortunately not.

We do our best to make sure you have a wide range of options when looking for a suitable coffee. We also try to be as descriptive as we can to make that choice a little easier. If you find a bag of coffee you purchased through us isn't meeting your expectations, reach out for a chat and we'll direct you to something that you may enjoy a little more.

For damaged bags due to the mishandling of your package during transit, please contact us and we'll try to resolve it as quick as possible. Photos are always helpful!

The Beans

More about the coffee we offer at Black Fox.

By buying from Black Fox you can rest easy knowing that your coffee is 100% feel good and purchased via a completely traceable source.
We build strong, personal relationships with our roasting partners whose purchasing practices we trust and respect.
If you have any questions relating to the coffee on our Webstore or the people involved in making it so delicious, feel free to reach out.

We can grind your coffee to suit any brewing method. When adding coffee to your cart you can select from our list of common grind settings. If you don't see your method listed, please leave a comment in the notes section at checkout and we will do our best to find the right grind size for you.

As we are a retailer of roasteries outside of the US the roast dates won't always be the same but you will always receive the freshest roast of the bags we have available. We recommend checking out our Coffee Report updates as we regularly announce when fresh shipments will arrive at Black Fox.

If you have questions or concerns about the roast date of a particular coffee, please feel free to contact us at shop@blackfoxcoffee.com.

You can subscibe to our newletter at the bottom of every page. We shoot out an email to our mailing list every week with a quick update on the coffee we're currently loving and exciting shipments that are on the way to our store.

About Us

If you're curious about how we do things differently or want to apply for a job.

Yes we do! We can put together a catering package that suits just about any size group. Head on over to our Catering page to learn more.

You can find our open positions via the Careers page on our website. You can also reach out to us by emailing careers@blackfoxcoffee.com. A cover letter and resumé are helpful for us to get to know you a little better so be sure to include as much information about yourself as you can!

Head over to our locations page to find a Black Fox Coffee near you.

We value good people, great service and excellent coffee. You can read more about how Black Fox came to be and our mission statement here.

More Q's...

Some other things you may want to know more about.

We'll be in touch soon! Each of your questions and queries will be directed to the right member of our team and you'll usually see a response within 48hrs.

Yes we do! Our app allows you to puchase food and coffee online for in-store pickup. You can download it from the App Store - just search for Black Fox Coffee. You can also order directly from your local Black Fox here.

Our Brew Guides are on the way! We've tried to cover as many different methods as we can and when they're ready, you'll find them here.
In the meantime, scroll down on the Home Page to check out our Coffee Report where our Coffee Director, Tom shares little gems of knowledge and exciting Black Fox updates.

We would love to hear from you! Please email us at correspondence@blackfoxcoffee.com and we will get back to you as quckly as possible.