We are always on the look out for new team members who share our passion and dedication for great coffee, service and hospitality. If you are interested in working with us, please send us an email with your resume attached to email@example.com
Black Fox Coffee Co is an industry-leading café and coffee roaster with venues that are known for delivering elevated experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering an exceedingly high-quality food and beverage offering. We are currently seeking a passionate, knowledgeable, and experienced leader for our Flagship store in the Financial District.
Work with some of the best globally renowned roasters and top-quality products. Coffee Collective, Square Mile, Nomad, Luna, Dak- to name a few!
You will be leading a team of detail-oriented folk with the support and guidance of a small team of world-class operators in the coffee and service industry.
2+ years experience in a similar store/venue management and leadership role
3+ years experience in specialty coffee
Passion for hospitality and for specialty coffee
General computer skills
DoH food handler’s license
Available to work 5 days a week- Mondays required.
Be willing to work FoH shifts, at least 50% of the time.
Show full support of our systems, vision, and culture and lead by example during service.
Strong written and verbal communication skills
Strong ability to multitask and stay focused on the task at hand
Ability to engage in company events, meetings, and extracurricular activities as required.
Role and responsibilities:
The responsibilities pertaining to this role are divided into 3 major categories: Administrative, Floor Shifts (standards maintenance), and Development.
Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing.
Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales+tips for weekly reports.
Payroll: Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, ensure the information is accurate and reported to the Director of Operations. O/T to be approved by the Operations Director.
Onboarding: Provide and transmit onboarding paperwork, as directed to the Director of Operations.
Attend weekly meetings with Senior Management to review sales, quality, culture, operations, customer feedback, and performance
Maintain a calendar of major holidays and key dates to inform customers and navigate with vendors & service providers.
Floor Shifts (Standards Up-Keep)
Maintain day-to-day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, music, etc.
DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
Train new hires and ensure standards are clearly communicated
Customer Service/ Retention: Customers should be greeted as they enter, welcoming our guests with ‘open arms’ style hospitality.
Ensure staff remembers names, orders, and preferences of regular customers, providing an incredible customer experience.
Quality: QC of both Kitchen and Bar products, presentation, and taste. Tasting each batch and esp. to ensure quality standards are being met. Monitor ticket times – coffee under 3 min; food between 5-8min.
Communication: Maintain clear communication with management and staff.Delegates and provide staff with clear directions, both verbal and/or written.
Develop Cafe Standard Operating procedures (SOPs) with the Operations Director.
Give input/ feedback on menu development alongside the Executive Chef and management team.
Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged