We are always on the look out for new team members who share our passion and dedication for great coffee, service and hospitality. If you are interested in working with us, please send us an email with your resume attached to firstname.lastname@example.org
As one of NYC’s leading specialty coffee providers, Black Fox Coffee is a progressive organization seeking an experienced Operations Director to work alongside ownership as we further our growth in NYC, and seek opportunities to open in other markets. The Operations Director will oversee all operations of our existing retail locations, including project management of new sites. You will lead a team of cafe managers in continuing our goal of providing an exceptional customer experience, serving delicious coffee and food, and maintaining our core values and company culture. How we do things is as important as what we do. You will work directly with ownership and our Coffee Director in running the business. It is a very hands on role with a lot of room to grow, and is an exciting time to join our expanding company as we grow our cafe business and launch our own roasted product. At Black Fox we believe in an ethical and transparent supply chain, dedication to minimizing our environmental footprint, and a commitment to diversity and equality.
Cultivate a healthy and engaged work environment led by Black Fox’s core values and purpose.
Lead monthly manager meetings
Review weekly manager reports
Regular 1:1 meetings with managers
Work with our Coffee Director to ensure the quality of coffee in the cafes
Manage, delegate and track daily and weekly tasks across multiple sites and cross functional teams
Hire, train, manage and motivate a variety of staff including baristas, waitstaff and management
Maintain a positive and inclusive work environment
Ensure clear and concise goals are set for management in line with overall vision for Black Fox's business goals
Oversee scheduling of staff, ensuring labor cost KPIs are met
Provide Quality Assurance (QA) throughout product offering in collaboration with Coffee Director
Create and maintain Standard Operating Procedures (SOPs) to be rolled out across multiple locations
Negotiate with multiple external vendors to reduce COGs spend and create efficiencies in supply chain
Monitor ordering of goods to minimize waste
Strategize with Executive Team on new store locations and openings
Work with store managers to ensure all retail locations are maintained and are operating in accordance with NY Health Department standards. (It is very important to maintain our A Grade Health Dept. ratings.)
Review Manager performance
Assisting Managers with operations requirements and ensure all Managers are provided resources required to successfully operate their retail location
Recruit and help train Managers for retail locations as required
Experience with HR systems implementation and HR software a plus
Hire, train, manage and motivate a variety of staff including baristas, waitstaff and management
A passion for the specialty coffee/hospitality industry
Proven track record of multi-site management including taking existing business to scale
Ability to analyze data including sales and P&L statements in order to track key data points and create consumable reports for senior team
Project management experience, especially in construction of new stores and procurement of equipment
Sound knowledge of Square POS system a plus, both front and back-end (software and hardware)
5+ years speciality coffee experience required
3+ years management experience required
Experience with Microsoft Excel required
General computer skills required
Competitive salary based on experience along with strong bonus structure
Annual Paid Vacation
Relocation Package for the right candidate if outside of NYC
As the Head Barista of Black Fox - 70 Pine St you are stepping into a leadership role and acting as a representative of Black Fox Coffee Co.
In this senior position you will be required to manage a team of baristas under the guidance of the Coffee Director and delegate minor tasks on a daily basis. On top of the day-to-day responsibilities of shift work in the cafe, you will be responsible for the ordering and waste management of all coffee-related goods - this includes both perishable and non-perishable items.
Due to the customer-facing nature of this role, you will be expected to show full support of our systems, vision and culture and lead-by-example during service.
At Black Fox we believe that no task is too small. You will often be required to take on a role of leadership in areas outside of the coffee program. For this, it is important that the Head Barista operates as a strong support to the Cafe Manager and takes on any shift lead responsibilities or other tasks when required. This line of support also extends to needs of the Coffee Director, helping to facilitate menu changes and develop Black Fox’s coffee program.
We are proud to have a team of extremely skilled and knowledgeable staff at Black Fox. As the face of the coffee department at our flagship location, the Head Barista will need to stay up-to-date with industry developments and attend regular tastings/training organized by the Coffee Director. You will be required to trial and train new hires to better understand our systems and processes, ensuring safe and efficient use of all equipment. In addition, any inconsistencies with staff that cannot be resolved in service, must be promptly fed back to Senior Management.
Presentation is integral to maintaining an elevated experience for our customers and show that we are professionals in this field. As a senior representative of Black Fox you will be expected to show up to work in clean, presentable clothing that falls within the guidelines of our strict dress code and the presentation of the barista staff will fall under your care. You will be responsible for both the retail and bulk coffee displays and expected to maintain their tidy and effective presentation.
Lead team of baristas with clear consideration of the Cafe Manager and Coffee Director’s expectations
Manage bar flow, keeping within reason of Black Fox’s target order turn-around of 4mins or less
Allocate daily roles to the barista team that encourage efficiency and meet Black Fox’s quality expectations
Maintain tidy and effective presentation of both the retail and bulk coffee displays
Stock control and waste management of Perishable and Non-Perishable goods
Maintain an orderly and clean coffee station per NYC DOH standards at all times
Educate Black Fox’s internal team on new coffee arrivals and current offerings
Train and trial new and prospective hires giving adequate feedback to Senior Management
Dial-in new coffees on espresso and drip, staying within the strict guidelines of the Coffee Director
Develop 2-3 new seasonal beverages in collaboration with the Coffee Director in time for upcoming seasons
Maintain calibration and necessary cleaning of all coffee-related equipment
Assist in roast quality assessment giving productive feedback to the roasting department
Provide an elevated and professional experience for all Black Fox customers
Manage coffee and beverage costs against agreed KPIs
Ordering of Perishable and Non-Perishable goods
Support Cafe Manager in ordering, inventory, stock controls and waste management
Liaise with the Coffee Director regularly to discuss their expectations of Black Fox’s internal coffee program
Produce up-to-date, printed coffee menus and retail pricing as necessary
Complete EOM Stock-take of coffee related goods in conjunction with the Cafe Manager
Partake in the interview process of prospective applicants when required
Inform the internal Black Fox team of upcoming events and training organized by the Coffee Director
Flag any maintenance issues and potential service flaws with the Cafe Manager and Coffee Director
Identify when ongoing training of the team or individuals is required
Ensure that any internal conflict involving staff, if unable to resolve independently, is being reported to Senior Management in a timely manner
Offer support to Black Fox’s online and roasting departments through ordering and task management as required by the Coffee Director
Baristas and Front of House Team
As one of NYC’s leading specialty coffee providers, Black Fox Coffee is a progressive organization seeking like-minded baristas and hospitality professional to join our growing team.
We are currently hiring baristas and front of house staff to float between our Midtown (E45th Street) and downtown (70 Pine Street) locations.
Black Fox Coffee’s multi-roaster approach provides an unrivaled variety and constantly rotating selection, of some of the best coffees from roasters across the United States and the world.
We are seeking experienced baristas and front of house staff that continue to be excited by coffee and have a strong desire to keep learning and growing in coffee.
Full time and part time positions available.
– The personality and passion to welcome all customers
– Proven ability to work in high volume cafe/restaurants– Maintain quality standards and stay within parameters set by our Head Barista and General Manager
– Develop strong working relationships with your team
– Maintain work area and equipment to a high degree of cleanliness
– Participate in cuppings and tastings to remain current and knowledgeable about our products
– Understanding that no job is too big or too small and ability to work across both Front of House and Coffee sections
– Minimum 2 years experience in specialty coffee
– Passion for providing an exceptional hospitality experience
– An enthusiastic love of coffee
– Detail oriented and reliable– Proven ability to multitask and prioritize
– Ability to dial in Espresso and Filter Coffee
– NYC Food Handlers Permit (or willing to obtain one after hire)
– Open and flexible availability *including weekends*.
Black Fox pays above market rates and is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.