Careers

We are always on the look out for new team members who share our passion and dedication for great coffee, service and hospitality. If you are interested in working with us, please send us an email with your resume attached to careers@blackfoxcoffee.com

Black Fox Cafe Store Lead

Black Fox Coffee Co. is an industry-leading café and coffee roaster known for delivering elevated guest experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering exceedingly high-quality hospitality, food, and beverage offerings. Work with some of the best globally renowned roasters and top-quality products and tools. We work with Coffee Collective, Square Mile, Nomad, Luna, and Dak-  to name a few! You will be leading a team of detail-oriented folk with the support and guidance of a small team of world-class operators in the coffee and service industry.

Requirements

• 2+ years experience in a similar store/shift leadership role
• 3+ years experience in specialty coffee
• Passion for people and leading service
• Guest-centric with a strong passion for hospitality 
• General computer skills 
• DoH food handler’s license
• Available to work 5 days a week- Mondays and at least one weekend day are mandatory
• Strong written and verbal communication skills
• Strong ability to multitask and stay focused on the task at hand
• Ability to engage in company events, meetings, and extracurricular activities as required, outside of business hours. 

In this position, you will be required to lead a team of baristas and delegate tasks daily. On top of the day-to-day responsibilities of shift work in the cafe, you will be responsible for the ordering and waste management of all goods - this includes both perishable and non-perishable items. Due to the customer-facing nature of this role, you will be expected to show full support for our systems, vision, and culture and lead by example during service. 

Administrative Tasks

• Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing. This applies to beverage programs, and food programs, including
  perishable and non-perishable goods. 
  
• Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day's cash sales and tips for weekly reports. 
  
• Payroll: Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, and ensure the information is accurately reported to Management. 
  
• Provide timely feedback and reports of new hire progression and training progress to the Operations and People teams. 
  
• Attend weekly meetings with Management to review sales, quality, culture, operations, customer feedback, and overall store performance. 
  
• Maintain a calendar of major holidays and critical dates to inform customers and navigate with vendors & service providers. 
  
• Flag any maintenance issues and potential service flaws with the Management.
  

Floor Shifts (Standards Up-Keep) 

• Lead and maintain day-to-day operations of the cafe, while ensuring company standards are being met in all regards: quality, coffee, hospitality, customer service, cleanliness, uniform, music, etc. 
  
• Lead service, ensuring fellow team members are in the correct positions to facilitate excellence in key areas- Speed, Quality, and Hospitality. 
  
• Lead by example during service, executing steps and standards of service at all times. 
  
• DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain an A Grade. Implement a daily DOH Checklist for key areas of the cafe. 
  
• Customer Service and Retention: Customers should be greeted as they enter, welcoming our guests with open arms style hospitality. Ensure that staff remembers guests' names, orders, and preferences of regular customers, providing a warm and incredible customer
  experience. 
  
• Communication: Maintain clear oral and verbal communication with management and staff. Delegate and provide staff with clear directions, both verbal and written. 
  
• Train and coach new hires and ensure standards are clearly communicated. 
  
• Ensure daily checklists/task sheets are followed and kept up-to-date.
  
• Drive speed of service, keeping within reason of Black Fox’s target turn-around of 3 minutes or less. 
  

Development

• Develop and improve on Cafe Standard Operating procedures (SOPs), in conjunction with Senior Management.
  
• Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged
  
• 
  Identify when ongoing training of the team or individuals is required and feedback to Management
  

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Pay rate for this position is $24-25/hr plus Tips. 

We are looking for an immediate hire. If this sounds like you, please send your resume and a short cover letter/bio to careers@blackfoxcoffee.com

We are seeking Baristas with experience to join our team. If you enjoy a high-energy, fast-paced, and dynamic cafe environment, then keep reading. We are looking for hospitality-focused folks who love to engage and take care of guests via thoughtful and intentional fast-casual service. We take pride in our ability to provide guests with immense information about the coffees and our beverage program generally as well as our curated food offering. You should be interested in expanding your knowledge and like to be consistently challenged to learn and stay up-to-date with industry information. 

To be successful, you possess:

• Minimum 2 years of experience working in a fast-paced, upscale, cafe/specialty coffee environment.
• NYC Food Handlers Permit
• Passion for providing an exceptional hospitality experience, guests above all else.
• Ability to work quickly and efficiently with quality assurance being a constant focus
• Experience working in a high-volume specialty coffee environment (500+ drinks/day)
• Pour beautiful dine-in coffees quickly and consistently
• Upbeat attitude and works well within a small team.
• Ability to take direction, receive coaching and feedback, and strive to execute at a high level.
• An enthusiastic love of coffee and food and willingness and ability to learn extensively about the products we serve.
• Quality-focused, detail-oriented, and reliable

About Black Fox:

As one of NYC’s leading specialty coffee providers for over 8 years, Black Fox Coffee is a progressive organization with a mission to make a remarkably good coffee experience accessible to all. Black Fox’s multi-roaster approach provides an unrivaled variety of some of the best coffees from roasters across the World. Our team is comprised of experienced and enthusiastic hospitality folk from all walks of life, who continue to be excited by coffee and have a passion for making sure guests have an amazing time in-store. We offer extensive training in barista skills, sensory development, customer service, and hospitality.

Our team benefits from Vision, Dental Insurance, Paid Time off for full-time staff, 401K, commuter benefits, and discounts.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientWe are seeking Baristas with experience to join our team. If you enjoy a high-energy, fast-paced, and dynamic cafe environment, then keep reading. We are looking for hospitality-focused folks who love to engage and take care of guests via thoughtful and intentional fast-casual service. We take pride in our ability to provide guests with immense information about the coffees and our beverage program generally as well as our curated food offering. You should be interested in expanding your knowledge and like to be consistently challenged to learn and stay up-to-date with industry information. 

Rate $17-19/ hr plus tips (depending on experience)